Digital Transformation for Viva con Agua South Africa
Region: Southern Africa | Sector: Sanitation | System: Salesforce
The Organisation
Viva con Agua South Africa is committed to ensuring access to clean drinking water and sanitation. The organisation engages in various campaigns and initiatives to advance this vital cause, relying on donor support and effective project management.
Project Overview
Viva con Agua South Africa partnered with MCE Solutions on a digital transformation journey to develop a Professional Services Automation (PSA) system within Salesforce. This initiative aimed to enhance efficiency, transparency, and effectiveness in managing campaigns, projects, contracts, and donor relationships.
The Challenge
The foundation was hindered by manual processes in quote and invoice generation, sales tracking, and logistics coordination, which affected the overall effectiveness and efficiency of the campaign.
The Solution
MCE Solutions customised a Salesforce PSA system tailored to the specific needs of Viva con Agua South Africa. The system included comprehensive modules for donor management, contracting and administration, project management, and program management. This solution streamlined operations, improved project execution, and enhanced donor engagement, significantly contributing to the organisation’s mission success.